Orders
1. How do I place an order?
First step is to register with us as a member by clicking here.

All you need to do now is browse! Don't be shy to use the help of top feature tab and filters to aid you on the shopping quest.

Once you have found the item you want, select your size and click on the ADD TO CART button.

You can either click on the Continue shopping button or review the items in your cart by clicking on View cart & checkout.

If you're happy with the items in your shopping bag, click PROCEED TO CHECKOUT to complete your order. If you have a discount code you'd like to use, key it in the box provided before checking out.

2. What do I do if there's a problem with my order?
Our customer service representatives are more than happy to help you. Email us at info@kaptenbatik.com.my or WhatsApp +60102915321

3. What payment methods do you accept?
You can either pay by:

- Online banking (FPX)

- Credit & Debit Card (Visa & Mastercard only)

All our payment gateways capture payments in Malaysian Ringgit. For international cards, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees.

- FavePay

*Malaysian Users only

- Split

It is a payment option that allows you to get the items you need via a 3-month installment plan with 0% interest. You can use either debit or credit cards from any banks to make your purchase. Do note that it is only valid for residents of Malaysia only.

Select Spilt as your payment option and we’ll help you divide the total amount into three interest-free installments. Pay only 1/3 of the amount upon checkout and receive your items first.

For more information, kindly visit: paywithsplit.co

4. Why was my order canceled?
In most cases, orders are automatically canceled if we do not receive payments from you via the payment gateways. However, if the amount has been deducted from your bank account, kindly email us at info@kaptenbatik.com.my and we'll assist you right away!

5. How do I add an item to my order after checking out?
You will need to make a separate order altogether.

6. I received my order, but one of them is missing or incorrect. What do I do?
We are terribly sorry about that! Please email us your order ID, the details of the missing item and the photo of your parcel to info@kaptenbatik.com.my

7. Do you restock items?
Unfortunately we didn’t restock any of our items as we are trying to retain the exclusivity of the designs. However the availability might be vary from time to time due to our inventory cycles.



Registration
1. Do I need to register to shop?
Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status.

2. How do I create an account?
You can register by filling in your details at sign up page at Kapten Batik website.

3. Will you pass my details to any other companies?
No, we will not pass your details on to other companies. Don’t worry! All information you provide us with is strictly confidential and will not be shared with any third parties.

4. What do I do if I have forgotten my password?
If you’ve forgotten your password, just click the ‘Forgotten Your Password’ button and it will be emailed to you right away. If you still do not receive an email, write to info@kaptenbatik.com.my and we will assist you accordingly.

5. What is your online security policy?
We want to make sure you’re safe and secure when you’re shopping with us online. Rest assured we do not sell nor disclose any customers' personal information to other parties for any purposes.

Returns and Exchanges
1. What is your returns policy?
Due to Movement Control Order, we have extended the return timeframe and returns are accepted if returned within 7 days after your order has been received (for both local and international orders).
Exchanges are only available for size of the same design.
Only products that are unworn, unaltered, unwashed and in its original packaging with returns label still attached can be returned/exchanged.
For returns and exchanges, customers are advised to notify us first at info@kaptenbatik.com.my by quoting the order number and product details.
We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.
Please refer below for our terms and conditions:

- Full price items and is returnable and exchangeable
- Here are some list of items that are not returnable and not exchangeable: sale and markdown items, items purchased with coupon or discount code, accesories, gift vouchers.
- Only selected codes apply. Please inquire further at info@kaptenbatik.com.my for codes that are returnable
Items that are damaged, marked or altered will not be accepted. Any items returned under these conditions and/or fall under non-returnable categories will be sent back to the customer.
Stores

   Our physical store is located at

Our products also available as consignment at:

2. What item is available at your store?
We truly apologize as we're unsure of the exact items available. For more information, you may contact our store directly at the numbers found above.

3. Can I utilize my store credit/cashback points for online purchases at your store?
Unfortunately no. Our warehouse (HQ) and stores run with different POS and back office system. Online store credit only applicable for online purchase while physical store credit only applicable for (own) physical store. Kindly note that items purchased at any consignment location is the responsibility of consignor. You may contact the consignee based on the location of the purchase for any inquiries.

4. Can I return/exchange my online purchases at your store?
Please be informed that all online purchases can only be processed by our warehouse team. Therefore, any of our own physical store purchase is subjected for exchange within the stores (terms and condition applied). Thus, any purchases from our consignee, may subjected to their own terms and conditions. You may contact the consignee based on location of the purchase for any inquiries.

Store Pickup

1. When can I get my order?
IMPORTANT NOTE: We will temporarily stop our Store Pickup delivery services due to the nationwide Movement Control Order (MCO) & to ensure that we comply with the current SOP and working guidelines. Please allow 48 hours lead time for both physical store pickup and warehouse HQ.

2. If I choose Store Pickup?
Store Pickup is ONLY available at our Publika flagship store, BSC lifestyle store and warehouse HQ.
Please allow 48 hours pickup lead time for both physical store pickup and warehouse HQ.

3. How will I know if my parcel is ready?
An email notification will be sent to you once your order is ready for delivery. Kindly note on 48 hours pickup lead time

4. How long will the store hold my orders?
Yours orders should be picked up no later than 5 days from the date of your order. Failure to do so, your item will be returned back to our warehouse. If you would like it to be reshipped or rescheduled, do WhatsApp our customer service line at +6 011 2878 7941 or email us at info@kaptenbatik.com.my.

Lalamove Delivery

1. When can I opt for Lalamove Delivery?
This option is available for orders made daily.

2. When will my Lalamove Delivery order be delivered to me?
You can expect to receive the parcel within same day for order placed before 3pm. Any order place after 3PM will be send out on the next working days.

3. How much is the delivery fee for Lalamove Delivery?
The delivery fee will be quoted by Lalamove, hence we are unable to advice on the exact amount and this fee will be added as Shipping Fee on top of your subtotal.

4. Is my location covered via Lalamove?
Most of the Klang Valley area will be covered and the delivery will be subject to maximum 45 km away from our warehouse in Sri Petaling. If your location is within the coverage area, you will see a Lalamove delivery option upon checkout.

5. What happens if my order was not delivered?
Unfortunately, the order will be sent back to our warehouse and it will automatically be cancelled. Fret not, the amount paid will be refunded as store credit for future purchases. As for the delivery fee, we regret to inform you that the shipping fee will not be refunded as our Lalamove have made the effort to deliver your package to your doorstep.

6. How will I know that my parcel is on the way?
Our warehouse’s executive will contact you directly to confirm your availability prior the delivery.