RETURN & EXCHANGE

Please contact our customer care line through whatsapp & choose options from below

Customer Careline Contact

Return and Exchange Process

Option 1:

• To initiate an exchange or return, please note that you will be responsible for bearing all transportation costs.
  
  
• Return the shirt to our HQ at the following address:
  
  
Kapten Batik HQ

• 2-079A Endah Parade

  Jalan 1/149E Taman Sri Endah

  Bandar Baru Sri Petaling 57000

  Kuala Lumpur Malaysia

  +60 103605321

  
  

• After we receive your returned shirt, we will conduct a quality check. If the shirt is in good condition, we will proceed with the exchange process.
  
  
• For us to return your exchanged shirt, a payment of RM10 is required. Please make the payment to our Maybank account. contact our customer care for bank details.
  
  
• Once the exchange is processed, we will inform you and provide you with the new tracking number for your shipment.

Option 2:

• You have the option to visit our HQ directly to exchange the shirt for a different size. No payment is needed if you come directly to our HQ for the exchange or return. Please contact and make appointment with our Customer Careline before visiting our HQ. 
• Kindly note that our HQ don't have showroom, we wouldn't entertain any walk-in without any appointment made with our Customer Careline. 
• Contact our Customer Careline here WhatsApp.

Option 3:

• If you prefer a return trip using a delivery service such as Lalamove or Grab Express, please note that the shirt will need to undergo a quality check before we can proceed with the exchange to the required size.
  
  
• If you are interested in this option, please let us know, and we will assist you in arranging the Lalamove delivery. Kindly share your address location for us to check the delivery charge by Lalamove.

Additional Information:

- For online orders, please note that it is not possible to make exchanges or returns at our outlet, as stock availability may vary.

- Please choose your desired designs before visiting our HQ for pickup, as our HQ does not have a showroom for display.

- We hope this revised version provides a clearer and easier-to-understand explanation of the exchange and return process for shirts at Kapten Batik.