Shipping Information & Policy

Kindly be informed there will be delays in our delivery services due to the nationwide Movement Control Order (MCO) and limitation in workforce.

Once your order has been processed and packed, tracking code will be send to your registered email address for you to keep an eye on the status of your parcel at all times.

Do give it at least 24 hours for it to be processed on the courier's end. If your order was completed during weekend / public holidays, it will be traceable on the next working day.

Orders made before 11 am will be completed on the day itself.

For LalaMove Delivery option, order made before 3 pm daily, processing and completion will be on the same day (Working Day).

Orders made after that will be shipped the next day.

Any returned goods, ship the item to the following address:

Kapten Batik (M) Sdn Bhd
Lot 2-079A Endah Parade,
Jalan 1/149E Taman Sri Endah,
Bandar Baru Sri Petaling,
57000 Kuala Lumpur,
Malaysia
+6 03 9544 4442

If the goods are returned to us, a second re-delivery charge will be incurred.

Once parcels has been collected from our warehouse, we have limited responsibility on the delivery time.

If no one is available at the delivery address to sign for the goods a card will be left with details for re-delivery and/or collection. Organizing a re-delivery is the responsibility of the customer.

International delivery will take 4 - 5 working days with flat shipping rate of MYR 200.00

Handling and custom fees may apply to packages sent outside Malaysia. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.

We do not deliver to P.O. Box or freight forwarding addresses.



Local delivery via express delivery will take 1 - 3 working days.