KAPTEN BATIK LOYALTY PROGRAM

Kapten Batik Loyalty Rewards Program Frequently Asked Questions (FAQ)

 

Effective by 16th February 2024:

  • Earn rewards with every purchase online or in our boutique stores.
  • Visit our website for online purchase www.kaptenbatik.com.my.
  • Earn through our boutiques at Publika, Bangsar Shopping Centre, The Curve, KL East Mall, Gurney Paragon, Isetan KLCC, Isetan Gardens and The Datai, Langkawi,. View Locations
  • Loyalty redemptions not applicable at Isetan KLCC/Gardens, Seibu TRX
  •  or pop-up stores.
  • Transactions on other platform as in Shopee, Lazada, and TikTok won't earn points.

 

 

  1. What is the Kapten Batik Loyalty Rewards Program?
    • This is our way of showing appreciation and adding value to our beloved customers. You’ll earn points for activities on our site, like purchases and reviews. These points can be used to earn discounts off purchases, so the more you collect, the more you save.
  2. Who can join the Loyalty Rewards Program?
  3. Where can I join and check my rewards?
    • You can join and check your rewards by visiting our website at kaptenbatik.com.my and logging into your account. Check out the Rewards widget located in the LEFT tab on the website.

  1. How do I view my point balance?
    • Your point balance is displayed on every page in the top bar of our website.
    • Alternatively, our retail staff may show you your available points balance if you make a purchase in our boutique stores.
  1. How can I earn points?

You can earn points through various activities:

  1. Creating an account: Earn 50 reward points for creating an account.
  2. Making a purchase: Earn 1 reward point for every RM1 spent.
  3. Leaving a review: Earn 50 reward points for giving a review.
  4. Social media engagement: Earn 25 reward points for following social media activities on Instagram and Facebook.

 

  1. How do VIP tiers work?
    • Tiers are determined by the points earned, and each tier offers its own set of benefits. Points earned must be within 365 days to achieve and maintain a VIP tier.

Minimum points required for each tier are:

    • Silver: 1 point
    • Gold: 3500 points
    • Platinum: 7000 points

 

  1. What are the benefits of each VIP tier?

 

VIP Tier

Min. Earned Points to Join

Points Conversion

Bonus Points

Birthday Points

Benefits

SILVER

1 points

RM1 = 1 point

N/A

+100 points
  • Early access on new arrivals.
  • Special Member's Day Sale.
  • Exclusive invites to Kapten Batik's members-only private event.
  • Front row seating at Kapten Batik's fashion runway event.

GOLD

3500 points

RM1 = 1.5 points

One-time 100 bonus points upon tier upgrade

+300 points
  • 10% discount on total bill all year round.
  • Additional 10% off on your birthday month. Not valid on promotional items.
  • Early access on new arrivals.
  • Special Member's Day Sale.
  • Exclusive invites to Kapten Batik's members-only private event.
  • Front row seating at Kapten Batik's fashion runway event.

PLATINUM

7000 points

RM 1 = 2 points

One-time 100 bonus points upon tier upgrade

+500 points
  • 15% discount on total bill all year round.
  • Additional 15% off on your birthday month. Not valid on promotional items.
  • Early access on new arrivals.
  • Special Member's Day Sale.
  • Exclusive invites to Kapten Batik's members-only private event.
  • Front row seating at Kapten Batik's fashion runway event.

 

  1. How can I redeem my points?

You can redeem your points for discounts as follows:

Reward

Points Required

Minimum Spend Required

RM3 discount

100 points

RM0

RM9 discount

300 points

RM0

RM15 discount

500 points

RM0

RM30 discount

1000 points

RM50

RM45 RM50 discount

1500 points

RM100

RM60 RM70 discount

2000 points

RM100

RM90 RM100 discount

3000 points

RM100

RM150 RM175 discount

5000 points

RM100

 

  1. How do I enjoy the benefits of a VIP tier?
    • Once you achieve a VIP tier, you can enjoy its benefits for the next 365 days.

 

  1. How do I redeem my birthday points?
    • Birthday points are automatically added to your account on your birthday month if you have entered your date of birth in our system.

 

  1. How does the redemption process work?
    • If you buy an item for RM1000, you will receive 1000 points. You can then redeem RM30 off for 1000 points on your next purchase with a minimum spend of RM50.

  1. Can I combine points from multiple accounts?
    • No, we cannot combine points for multiple customer accounts. Every customer's point must be used by that account only.

 

  1. What happens if I lose or forget my login information?
    • You can forget your password on the login page. Your account login is the same as loyalty and it’s auto-login once you log in to your account.

 

  1. Can I transfer my points to someone else?
    • No, it is not possible to transfer the loyalty points.

 

  1. What happens if I return a purchase that earned me points?
    • Based on the current setting on your account, points will be removed on order cancellation.

 

  1. As a Gold member for one year, if I've already redeemed 3500 points, do I need to make additional purchases totaling RM3500 to retain my tier status after the expiry period?
    • As per the current tier setting in your account. Since members came into the GOLD tier, they will be in the GOLD tier for 365 days and get the benefits, but to remain in the same tier after the expiration period, they need to earn an additional 3500 points in the past 365 days before the expiration date.

 

  1. If I redeem a reward point but then return the item I used it on, do I get my points back?
    • No, redeemed rewards will not be back automatically, But the point customer earned on the purchase will be removed on cancellation/return of the order.

 

  1. Can I earn points on purchases made using a gift card or store credit?
    • Points will be assigned only for the total purchase amount of the cart. If any discount is applied via Gift Card, then discounted amount will never get points. 


  2. What happens if I earn enough points to upgrade to a higher tier, but then return a purchase that contributed to those points?
    • When returning a purchase, the tier remains unchanged and does not downgrade.


  3. Can I transfer my membership tier status to someone else if I no longer wish to participate in the program?
    • it is not possible to transfer the membership.

 

  1. I attained Platinum membership in March 2023 and have spent over RM8,000 within the year. Having redeemed 7,000 points, I currently have a balance of 1,000 points. Will I need to spend another RM7,000 to sustain my Platinum tier for the upcoming year?
    • If you already spent MR8,000 and earned more than 7000 points during the past 365 days, then in the upcoming year you will remain on the Platinum tier.

Additionally, when does my tier expire?

  • After 365 days from the date you came into a tier.

 

  1. Where can I get further assistance?

General

Non-exchangeable & Non-returnable Goods

Exchange & Return Policy

  1. Discounted goods, including purchases made using Sale (30% off and above), Coupon, Voucher, Gift Voucher, or Discount Code, and items from the Accessories Collection, are not eligible for exchange or return.
  2. Purchases made at Kapten Batik outlets may only be exchanged at Kapten Batik outlets.
  3. Purchases made at department stores (Isetan KLCC, Isetan The Gardens, and Seibu TRX) are strictly not eligible for exchange or refund.
Conditions

Kapten Batik is proud of its products. We believe in the quality of our goods and will not be happy until you are. We operate a “no quibble” exchange or refund guarantee. If you are not happy with your purchase just return it to us, in its original and unworn condition. 

  • For online orders, please note that it is not possible to make exchanges or returns at our outlet, as stock availability may vary.

  • Please choose your desired designs before visiting our HQ for pickup, as our HQ does not have a showroom for display.

  • All requests for exchange and returns will be processed after we have received and condition-checked the returned items. Items need to be returned with its label in-tact along with the original packaging and receipt. Please allow up to 7 working days for the request to be processed and fulfilled. No exchange or refund will be made before we acquire the returned parcel or if any of the above said conditions are not fulfilled.
How can I request for an exchange or return of my purchase?

For online order, kindly email us your order number along with your exchange or return details to info@kaptenbatik.com.my .

Our Online Concierge Team will connect with you within 3 working days. For immediate response, you may contact our Customer Careline through WhatsApp in here.

For in-store purchases, you may get in touch with our Retail Concierge Team according to which store you made the purchase.
Kindly check our Boutiques Location page.


Purchases made at department stores (Isetan KLCC, Isetan The Gardens, and Seibu TRX) are strictly not eligible for exchange or refund.
What is the time frame to request for an exchange or refund for my purchase?

1. We accept requests within 7 days of receipt for in-store purchases and 7 days after received for online store purchase.

2. Requests after that period will not be entertained.

3. All refunds will be in STORE CREDIT TERM, NO CASH/MONEY REFUND.

4. For any inquiry, kindly contact us at customerservice@kaptenbatik.com.my or 0103605321 (WhatsApp Only)
Will I get a full refund according to the value of my purchases?

Yes, and all refunds will be in terms of store credit. Online purchases will get you your online store credit and likewise with store purchases.

All refunds will be in STORE CREDIT TERM, NO CASH/MONEY REFUND.
Shipping cost for exchange/returned items

Shipping cost for exchange and returns will be fully borne by the customer. Kapten Batik will only bear the shipping costs for faulty goods and incorrect order fulfillment. 

Return & Exchange Options:

Please contact our customer care line through WhatsApp & choose option from below: 

Customer Careline Contact

1. Return & Exchange via Delivery

Step 1:
To initiate an exchange or return, please note that you will be responsible for bearing all transportation costs.

Step 2:
Return the shirt to our HQ at the following address:

KAPTEN BATIK SDN BHD
Block A, Taman Perindustrian Bandar Kinrara 1,
Jalan Kinrara 2, Bandar Kinrara,
47180 Puchong, Selangor
WhatsApp: +60103605321 (Customer Service)
Office: +60380825984

Step 3:
After we receive your returned shirt, we will conduct a quality check. If the shirt is in good condition, we will proceed with the exchange process. For us to return your exchanged shirt, a payment of RM10 is required for delivery charges. Please make the payment to our Maybank account. Kindly contact our customer care for bank details.

Contact our Customer Careline here.

Step 4:
Once the exchange is processed, we will inform you and provide you with the new tracking number for your shipment.
2. Visit our HQ and Exchange Directly

Step 1:
You have the option to visit our HQ directly to exchange the shirt for a different size. No payment is needed if you come directly to our HQ for the exchange or return. Please contact and make appointment with our Customer Careline before visiting our HQ. 

Step 2:
Kindly note that our HQ don't have showroom, we wouldn't entertain any walk-in without any appointment made with our Customer Careline. 

Contact our Customer Careline here.
3. Return & Exchange via Lalamove / Grab Express

Step 1:If you prefer a return trip using a delivery service such as Lalamove or Grab Express, please note that the shirt will need to undergo a quality check before we can proceed with the exchange to the required size.

Step 2:If you are interested in this option, please let us know, and we will assist you in arranging the Lalamove delivery. Kindly share your address location for us to check the delivery charge by Lalamove.

Got questions?

Speak to our Customer Careline

Connect with us