HOW TO TRACK MY ORDER

 

After placing order on the website, you should receive a confirmation email that includes your tracking number. This tracking number is essential to monitor the progress of your shipment. Kindly note that once the parcel has been handed to courier service, it is not under our responsible.

Check the confirmation email or any shipping information provided by the website to identify the courier company responsible for delivering your package. We use ABX Express for deliveries in Malaysia, DHL for international deliveries.

Open your web browser and go to the official website of the courier company responsible for delivering your package. Each courier will have its own website for tracking shipments. 

 

If you haven't received your tracking number. You may contact our Customer Careline through WhatsApp here. 

You may track & trace here: 

 

            



In the provided search bar or tracking section, enter the tracking number you received from the  website. Double-check the number for accuracy before proceeding.

Once you've entered the tracking number, click on the "Track" button or a similar option to initiate the tracking process.

The courier's website will display the latest tracking information related to your order. You can find details such as the current location of your package, the delivery status, and any relevant updates.

It's advisable to check the tracking information periodically for any updates. The courier service will often provide real-time updates as your package moves through various stages of the delivery process.

If you encounter any issues or have specific inquiries regarding your shipment, you can contact the courier's customer service directly. Look for their customer service contact information on their website and reach out to them for assistance. 

Remember that the tracking information provided by the courier will depend on the updates provided by the courier and the online website you ordered from. If there are any significant delays or concerns, it's best to reach out to the website's customer support for further assistance. 

Please note that the specific steps and layout of each courier's website might vary. If you encounter any difficulties, you can consult the website's help section or contact their customer support for guidance tailored to your specific situation.



 

General

Non-exchangeable & Non-returnable Goods

Exchange & Return Policy

  1. Discounted goods, including purchases made using Sale (30% off and above), Coupon, Voucher, Gift Voucher, or Discount Code, and items from the Accessories Collection, are not eligible for exchange or return.
  2. Purchases made at Kapten Batik outlets may only be exchanged at Kapten Batik outlets.
  3. Purchases made at department stores (Isetan KLCC, Isetan The Gardens, and Seibu TRX) are strictly not eligible for exchange or refund.
Conditions

Kapten Batik is proud of its products. We believe in the quality of our goods and will not be happy until you are. We operate a “no quibble” exchange or refund guarantee. If you are not happy with your purchase just return it to us, in its original and unworn condition. 

  • For online orders, please note that it is not possible to make exchanges or returns at our outlet, as stock availability may vary.

  • Please choose your desired designs before visiting our HQ for pickup, as our HQ does not have a showroom for display.

  • All requests for exchange and returns will be processed after we have received and condition-checked the returned items. Items need to be returned with its label in-tact along with the original packaging and receipt. Please allow up to 7 working days for the request to be processed and fulfilled. No exchange or refund will be made before we acquire the returned parcel or if any of the above said conditions are not fulfilled.
How can I request for an exchange or return of my purchase?

For online order, kindly email us your order number along with your exchange or return details to info@kaptenbatik.com.my .

Our Online Concierge Team will connect with you within 3 working days. For immediate response, you may contact our Customer Careline through WhatsApp in here.

For in-store purchases, you may get in touch with our Retail Concierge Team according to which store you made the purchase.
Kindly check our Boutiques Location page.


Purchases made at department stores (Isetan KLCC, Isetan The Gardens, and Seibu TRX) are strictly not eligible for exchange or refund.
What is the time frame to request for an exchange or refund for my purchase?

1. We accept requests within 7 days of receipt for in-store purchases and 7 days after received for online store purchase.

2. Requests after that period will not be entertained.

3. All refunds will be in STORE CREDIT TERM, NO CASH/MONEY REFUND.

4. For any inquiry, kindly contact us at customerservice@kaptenbatik.com.my or 0103605321 (WhatsApp Only)
Will I get a full refund according to the value of my purchases?

Yes, and all refunds will be in terms of store credit. Online purchases will get you your online store credit and likewise with store purchases.

All refunds will be in STORE CREDIT TERM, NO CASH/MONEY REFUND.
Shipping cost for exchange/returned items

Shipping cost for exchange and returns will be fully borne by the customer. Kapten Batik will only bear the shipping costs for faulty goods and incorrect order fulfillment. 

Return & Exchange Options:

Please contact our customer care line through WhatsApp & choose option from below: 

Customer Careline Contact

1. Return & Exchange via Delivery

Step 1:
To initiate an exchange or return, please note that you will be responsible for bearing all transportation costs.

Step 2:
Return the shirt to our HQ at the following address:

KAPTEN BATIK SDN BHD
Block A, Taman Perindustrian Bandar Kinrara 1,
Jalan Kinrara 2, Bandar Kinrara,
47180 Puchong, Selangor
WhatsApp: +60103605321 (Customer Service)
Office: +60380825984

Step 3:
After we receive your returned shirt, we will conduct a quality check. If the shirt is in good condition, we will proceed with the exchange process. For us to return your exchanged shirt, a payment of RM10 is required for delivery charges. Please make the payment to our Maybank account. Kindly contact our customer care for bank details.

Contact our Customer Careline here.

Step 4:
Once the exchange is processed, we will inform you and provide you with the new tracking number for your shipment.
2. Visit our HQ and Exchange Directly

Step 1:
You have the option to visit our HQ directly to exchange the shirt for a different size. No payment is needed if you come directly to our HQ for the exchange or return. Please contact and make appointment with our Customer Careline before visiting our HQ. 

Step 2:
Kindly note that our HQ don't have showroom, we wouldn't entertain any walk-in without any appointment made with our Customer Careline. 

Contact our Customer Careline here.
3. Return & Exchange via Lalamove / Grab Express

Step 1:If you prefer a return trip using a delivery service such as Lalamove or Grab Express, please note that the shirt will need to undergo a quality check before we can proceed with the exchange to the required size.

Step 2:If you are interested in this option, please let us know, and we will assist you in arranging the Lalamove delivery. Kindly share your address location for us to check the delivery charge by Lalamove.

Got questions?

Speak to our Customer Careline

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