SHIPPING INFORMATION & POLICY
Free Shipping with orders above RM200 for West Malaysia and RM300 for East Malaysia
We conduct shipping operations on working hours from Monday to Friday, dedicated to ensuring timely delivery for your convenience.
Orders placed before 12pm will be fulfilled and packed on the same day, ensuring swift handling.
Once your order is processed and packed, a tracking code will be sent to your registered email, allowing you to monitor your parcel's status easily.
Please allow 24 hours for order processing on the courier's end. Orders completed on weekends or public holidays will be traceable from the next working day. Thank you for your understanding and patience.
For Lalamove Delivery option, orders made before 3 pm on any working days will be processed and completed promptly for efficient service. Our Customer Careline will contact you for delivery status.
Or please contact our Customer Careline here WhatsApp.
Goods are from:
Kapten Batik (M) Sdn Bhd
Lot 2-079A Endah Parade,
Jalan 1/149E Taman Sri Endah,
Bandar Baru Sri Petaling,
57000 Kuala Lumpur, Malaysia
+6 03 9054 8255
Once dispatched, the responsibility for safe delivery rests with our dedicated courier. Please understand that we have limited control over the exact delivery timeframe after the parcels leave our warehouse.
If you have inquiries or need assistance with your parcel, kindly contact our esteemed courier, ABX, for support.
If no one is available to sign for the goods at the delivery address, a card will provide re-delivery and/or collection details. Organizing re-delivery is the customer's responsibility.
We have partnered with esteemed courier services like DHL and City Link for international delivery, renowned for their exceptional reliability. International deliveries typically take around 4-5 working days, and to provide cost efficiency, we have capped the international delivery fee at RM200.
Handling and custom fees may apply for packages sent outside Malaysia. The customer is responsible for any payable duties at the time of delivery.
We do not deliver to P.O. Box or freight forwarding addresses.
We are pleased to inform you that our local express delivery service typically ensures delivery within 1-3 working days. Additionally, we offer a flat rate of Malaysia RM10 for your convenience.