SHIPPING INFORMATION & POLICY

 

Free Shipping with orders above RM200 for West Malaysia and RM300 for East Malaysia


We conduct shipping operations on working hours from Monday to Friday, dedicated to ensuring timely delivery for your convenience.

Orders placed before 12pm will be fulfilled and packed on the same day, ensuring swift handling.

Once your order is processed and packed, a tracking code will be sent to your registered email, allowing you to monitor your parcel's status easily. 

Please allow 24 hours for order processing on the courier's end. Orders completed on weekends or public holidays will be traceable from the next working day. Thank you for your understanding and patience.

For Lalamove Delivery option, orders made before 3 pm on any working days will be processed and completed promptly for efficient service. Our Customer Careline will contact you for delivery status.

Or please contact our Customer Careline here WhatsApp.


Goods are from:

Kapten Batik (M) Sdn Bhd

No 1, Jalan Kinrara 2,
Taman Perindustrian Bandar Kinrara,
47180 Puchong, Selangor
Tel : +60380825984
+60103605321 (Customer Service)


Once dispatched, the responsibility for safe delivery rests with our dedicated courier. Please understand that we have limited control over the exact delivery timeframe after the parcels leave our warehouse.

If you have inquiries or need assistance with your parcel, kindly contact our esteemed courier, Ninjavan, Gdex or DHL, for support.

If no one is available to sign for the goods at the delivery address, a card will provide re-delivery and/or collection details. Organizing re-delivery is the customer's responsibility.

We have partnered with esteemed courier services like DHL and GDEX for international delivery, renowned for their exceptional reliability. International deliveries typically take around 4-5 working days, and to provide cost efficiency, we have capped the international delivery fee at RM200 or above.

Handling and custom fees may apply for packages sent outside Malaysia. The customer is responsible for any payable duties at the time of delivery.

We do not deliver to P.O. Box or freight forwarding addresses.

We are pleased to inform you that our local express delivery service typically ensures delivery within 1-3 working days. Additionally, we offer a flat rate of Malaysia RM10 for your convenience.

General

Non-exchangeable & Non-returnable Goods

Exchange & Return Policy

  1. Discounted goods, including purchases made using Sale (30% off and above), Coupon, Voucher, Gift Voucher, or Discount Code, and items from the Accessories Collection, are not eligible for exchange or return.
  2. Purchases made at Kapten Batik outlets may only be exchanged at Kapten Batik outlets.
  3. Purchases made at department stores (Isetan KLCC, Isetan The Gardens, and Seibu TRX) are strictly not eligible for exchange or refund.
Conditions

Kapten Batik is proud of its products. We believe in the quality of our goods and will not be happy until you are. We operate a “no quibble” exchange or refund guarantee. If you are not happy with your purchase just return it to us, in its original and unworn condition. 

  • For online orders, please note that it is not possible to make exchanges or returns at our outlet, as stock availability may vary.

  • Please choose your desired designs before visiting our HQ for pickup, as our HQ does not have a showroom for display.

  • All requests for exchange and returns will be processed after we have received and condition-checked the returned items. Items need to be returned with its label in-tact along with the original packaging and receipt. Please allow up to 7 working days for the request to be processed and fulfilled. No exchange or refund will be made before we acquire the returned parcel or if any of the above said conditions are not fulfilled.
How can I request for an exchange or return of my purchase?

For online order, kindly email us your order number along with your exchange or return details to info@kaptenbatik.com.my .

Our Online Concierge Team will connect with you within 3 working days. For immediate response, you may contact our Customer Careline through WhatsApp in here.

For in-store purchases, you may get in touch with our Retail Concierge Team according to which store you made the purchase.
Kindly check our Boutiques Location page.


Purchases made at department stores (Isetan KLCC, Isetan The Gardens, and Seibu TRX) are strictly not eligible for exchange or refund.
What is the time frame to request for an exchange or refund for my purchase?

1. We accept requests within 7 days of receipt for in-store purchases and 7 days after received for online store purchase.

2. Requests after that period will not be entertained.

3. All refunds will be in STORE CREDIT TERM, NO CASH/MONEY REFUND.

4. For any inquiry, kindly contact us at customerservice@kaptenbatik.com.my or 0103605321 (WhatsApp Only)
Will I get a full refund according to the value of my purchases?

Yes, and all refunds will be in terms of store credit. Online purchases will get you your online store credit and likewise with store purchases.

All refunds will be in STORE CREDIT TERM, NO CASH/MONEY REFUND.
Shipping cost for exchange/returned items

Shipping cost for exchange and returns will be fully borne by the customer. Kapten Batik will only bear the shipping costs for faulty goods and incorrect order fulfillment. 

Return & Exchange Options:

Please contact our customer care line through WhatsApp & choose option from below: 

Customer Careline Contact

1. Return & Exchange via Delivery

Step 1:
To initiate an exchange or return, please note that you will be responsible for bearing all transportation costs.

Step 2:
Return the shirt to our HQ at the following address:

KAPTEN BATIK SDN BHD
Block A, Taman Perindustrian Bandar Kinrara 1,
Jalan Kinrara 2, Bandar Kinrara,
47180 Puchong, Selangor
WhatsApp: +60103605321 (Customer Service)
Office: +60380825984

Step 3:
After we receive your returned shirt, we will conduct a quality check. If the shirt is in good condition, we will proceed with the exchange process. For us to return your exchanged shirt, a payment of RM10 is required for delivery charges. Please make the payment to our Maybank account. Kindly contact our customer care for bank details.

Contact our Customer Careline here.

Step 4:
Once the exchange is processed, we will inform you and provide you with the new tracking number for your shipment.
2. Visit our HQ and Exchange Directly

Step 1:
You have the option to visit our HQ directly to exchange the shirt for a different size. No payment is needed if you come directly to our HQ for the exchange or return. Please contact and make appointment with our Customer Careline before visiting our HQ. 

Step 2:
Kindly note that our HQ don't have showroom, we wouldn't entertain any walk-in without any appointment made with our Customer Careline. 

Contact our Customer Careline here.
3. Return & Exchange via Lalamove / Grab Express

Step 1:If you prefer a return trip using a delivery service such as Lalamove or Grab Express, please note that the shirt will need to undergo a quality check before we can proceed with the exchange to the required size.

Step 2:If you are interested in this option, please let us know, and we will assist you in arranging the Lalamove delivery. Kindly share your address location for us to check the delivery charge by Lalamove.

Got questions?

Speak to our Customer Careline

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